NO! There are other ways to find out how far a web hosting company goes to serve its customers.
The simplest, though, time consuming way, is to read about that company on web forums and message boards. Beware of messages posted by representatives of the companies which you can quickly make out because they are self-laudatory. Go to popular online forums to read other people's reviews and experiences with hosting companies.
A quicker way to know about the quality of customer service from a company can be gauged from its web site. Does the company provide direct phone lines? Is there a toll-free number? Are the phones continually busy when you try to call the company? Is there an online chat feature and can you successfully chat with a company representative? Does the company provide direct email address for technical queries and technical support? Does the web site offer a "Support ticketing" system? How quickly does the company respond to your requests over email... etc.
Most web hosting companies also offer a trial period or a money-back guarantee. You can, thus, put your web site on their servers for 30 days and see how things works out. If your site is slow to load in a browser or is often offline , you know that you need to run away from this service as quickly as possible.
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